WhatsApp Articles

NLP Chatbot for WhatsApp: Open-Source Examples, Architecture, and a Practical Starter Guide

This guide walks you through reference architectures, concrete open-source options and three end-to-end examples that you can use for your first release.

WhatsApp ↔ Google Sheets connector for prototypes: Build, test and learn quickly.

This article explains why this combination is so effective, which patterns to use and how to avoid the pitfalls that can hinder initial experiments.

Integrating Helpdesk-FAQ and Bot Responses in WhatsApp: Automating Customer Support

In this article, we’ll explore how to automate responses to frequent questions via WhatsApp, leveraging a knowledge base and smart replies. Whether you’re a small business owner, a support manager, or a developer, this guide will help you streamline processes and boost customer loyalty.

Enhancing Customer Loyalty: Automated WhatsApp Feedback After Ticket Resolution

In this article, we'll dive deep into why automated WhatsApp feedback is essential, how to implement it effectively, and the measurable impacts it can have on your business. Whether you're scaling support with AI or simply streamlining communications, this guide will equip you with actionable insights to elevate your customer engagement.

Leveraging Microservices for Scalable WhatsApp Integrations

In this article, we will explore the application of microservices in WhatsApp integrations, delving into key concepts, benefits, real-world examples and best practices. Whether you're a developer designing a customer support bot or a business leader considering global expansion, grasping this architecture is essential for unlocking WhatsApp's full potential

Solutions for Mass Broadcast Campaigns: Lifehacks and Limitations

This article explores practical solutions and tips to help you navigate WhatsApp's ecosystem effectively. Whether you're a small business owner or a marketing professional, understanding these elements can optimise your campaigns while ensuring compliance

Managing Client Statuses through WhatsApp Dialogues: Automating Updates for Enhanced CRM Efficiency

In this article, we explore how automating client status updates via WhatsApp can transform your CRM processes, boost efficiency and deliver better results. We will cover the fundamentals, benefits and implementation steps, as well as providing real-world examples, all of which are designed to help you leverage this technology effectively

Common Mistakes in Integrating Helpdesk Systems with WhatsApp: Problems and Solutions

This article explores the most common mistakes made when integrating helpdesk systems with WhatsApp, drawing on industry best practice and real-world case studies. We will delve into the root causes of these issues, their potential impact on support operations, and practical solutions for avoiding or resolving them.

Link Tracking: How to Track Transitions from WhatsApp to Email

This article explores methods for tracking link clicks from WhatsApp that lead to email-based actions. It covers best practices, available tools and step-by-step implementation. Mastering this can enhance your analytics and drive better results, whether you're a marketer at a small business or a large enterprise.

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