WhatsApp CRM Integrations: Official API Provider

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Whatsapp Integrations

All WhatsApp Business and CRM integrations

Many entrepreneurs are seeking CRMs that can support WhatsApp integration or integrate this tool into their existing CRM. ChatArchitect, with its expertise and readiness, is your reliable partner in resolving these issues.

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Consept of WhatsApp CRM

WhatsApp–CRM integration is an official connection to the WhatsApp Business Platform that brings messages, contacts, deals/tickets and analytics together in your CRM. Agents can respond from the CRM timeline, managers can view conversation metrics alongside pipeline KPIs, and the finance team can forecast conversation costs by category and region. Unlike 'grey' tools or browser hacks, the official API preserves deliverability, policy compliance and auditable logs. Templates containing variables, buttons and media are approved by Meta, and events such as delivery/read receipts, button clicks and opt-ins/opt-outs can be written back to the record for analytics purposes. In practice, 'WhatsApp CRM' means fewer tabs, faster responses, consistent copy across languages and a provable link from campaigns to conversations to revenue or resolution, without risking account bans or data loss.

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Integration options.

There are two primary ways to connect WhatsApp with your workflows:

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Integrate with your current CRM. If you already use Bitrix24, Kommo (amoCRM), Zoho, HubSpot or RetailCRM/Simla, we can integrate WhatsApp as a native channel. Agents can stick to familiar processes, automations will trigger the right templates at the right time, consent and opt-out will stay synced in lists and workflows, and reporting will show the impact of conversations alongside deals and tickets. This approach reduces the need for change management and maintains a single system of record.

Pair a specialized conversation layer with your CRM. When a CRM lacks channel depth, we add a shared inbox platform with routing, SLAs, roles and CSAT, and sync messages, contacts and outcomes with the CRM in both directions. Your CRM remains the source of truth, but teams get richer channel controls. This approach is ideal for high-volume service use cases or multi-region setups requiring granular routing and after-hours logic..

No matter which option you choose, ChatArchitect will handle BSP selection, number strategy (single versus multi-sender), template approvals, consent capture and the 24-hour window, so you can launch safely, scale cleanly and measure results from day one..

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Don't know how to get WhatsApp Business API?

Then contact ChatArchitect. We are ready to offer the best and most effective solutions, adapt them to your business's individual needs, and help you develop your business rapidly.