Chatbots

Chatbots, particularly on platforms such as WhatsApp, allow businesses to add a personal touch to digital communications. With the ability to adapt responses based on user behavior, chatbots can create tailored experiences that drive customer loyalty and satisfaction.

In today's fast-paced digital landscape, customer expectations are at an all-time high. Companies are expected to be responsive and accessible 24/7, a standard that traditional customer support models often struggle to meet.

WhatsApp, which currently has about 2 billion active users, can bring great benefits to businesses. Companies and various commercial organizations use WhatsApp chatbots. Many of you will find it helpful to know what they are, how they really work, and what is needed to connect such a function.